Service Delivery Manager (SLAs)
Are you looking for a role that offers some remote flexibility? A consulting firm is looking for a Service Delivery Manager to join the team. They are looking for someone to join the team and work on SLAs (Service Level Agreements) for the clients and performance reporting.
You must have at least 7+ years working on SLAs, forming remediation plans, performance reporting, and leading engagements with clients. You must have excellent communication skills and top level customer service. Lastly, you must have a strong understanding of infrastructure solutions. This role offers occasional travel to client sites, but when not on a site you are able to work from home.
Required Skills & Experience
- 7+ years writing and understanding SLAs
- Remediation Planning
- Performance Reporting
- Excellent communication and customer service
- Strong background in Infrastructure (Windows, Linux, SAN, Networking, etc).
Desired Skills & Experience
- MSP/Consulting Background
What You Will Be Doing
- 100% Client Facing
- Competitive Salary: Up to $120,000K/year, DOE
You will receive the following benefits:
- Full Dental, Vision and Medical
- 401k Match
- Flexible Hours and Work from Home
Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
This position does not offer sponsorship.
Workbridge Associates, part of the Motion Recruitment network, provides IT Staffing Solutions (Contract, Contract-to-Hire, and Direct Hire) across 11 major North American markets. Our unique expertise in today’s highest demand tech skill sets, paired with our deep networks and knowledge of our local technology markets, results in an exemplary track record with candidates and clients.